Can I customise the design of my shoes?

Yes, you can customise or create your own design using our 3D design tool under our MTO line allowing you to create shoes that reflect your individual style.

Do you offer half sizes and wide fittings?

Yes. We provide half sizes as well as regular and wide fittings, giving every customer the perfect fit. Please request half size in the notes at check-out.

What type of leather do you use?

We work exclusively with premium European full-grain calf leather, sourced from Gold-rated tanneries selected for its durability, comfort, and refined finish. Over time, the leather develops a rich character unique to each wearer.

How long does delivery take?

It typically takes 7-10 working days before you receive your new pair of shoes. Orders are dispatched from our Spanish production facility.

Do you offer free delivery?

Yes, we provide complimentary express shoes delivery to UK, EU and USA, without a minimum spend.

What is your return policy?

If your shoes arrive with a fault in craftsmanship or a sizing error on our part, we will happily remake or replace them at no additional cost.

How should I care for my shoes?

We recommend brushing your shoes gently after each wear, conditioning the leather regularly with a high-quality cream, and storing them with wooden shoe trees to preserve their shape.

Will the leather change colour over time?

Premium calf leather develops a natural patina with wear, giving your shoes a unique, distinguished character the more you wear them.

Saphir Médaille d’Or Shoe Care Kit

£48.74 GBP

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Made in France, this carefully selected kit brings together the essentials for maintaining fine leather footwear. Saphir’s neutral Pommadier Cream nourishes the leather and revives its finish, while the brushes and cotton cloth help achieve an elegant shine. Includes: Neutral Pommadier Cream 1925, cotton chamois cloth, applicator brush and small polishing brush. Box dimensions: 145 × 145 × 96 mm.

Have questions?

Get in touch with us at any time.

Poyter - The Brand Story

Poyter was founded on the belief that true luxury in footwear is quiet, deliberate and enduring, defined by proportion, balance and shoes made properly for the long term. British in spirit and inspired by classic English shoemaking, our Rapid Made to Order collections are crafted in Spain, individually built around your selected size, width and sole, using Italian crust leather that is hand-painted in your chosen colour, typically within 2 working days

EU	UK	US	Foot Length (mm)	Ball Girth (mm)
39	5	6	245	236.5
40	6	7	251.7	241
41	7	8	258.3	245.5
42	8	9	265	250
43	9	10	271.7	254.5
44	10	11	278.3	259
45	11	12	285	263.5
46	12	13	291.6	268
47	13	14	298.3	272.5
48	14	15	305	277
49	15	16	311.6	281.5
50	16	17	318.3	286

EU	UK	US	Foot length (mm)	Ball girth (mm)
39	5	6	245	245.5
40	6	7	251.7	250
41	7	8	258.3	254.5
42	8	9	265	259
43	9	10	271.7	263.5
44	10	11	278.3	268
45	11	12	285	272.5
46	12	13	291.6	277
47	13	14	298.3	281.5
48	14	15	305	286
49	15	16	311.6	290.5
50	16	17	318.3	295

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Saphir Médaille d’Or Shoe Care Kit

STANDARD FITTING (D)

Poyter - The Brand Story

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